"Reconnect required"
You see a reconnect required notification, or a connected ad account shows as needing reconnection. This page explains why it happens and how to fix it in under a minute.
Why this happens
Advec accesses your ad accounts through tokens the platforms issue when you authorize the connection. The platforms expire or revoke these tokens for their own reasons:
- You (or your organization) changed the platform account's password.
- The platform ran a security review or session cleanup.
- Permissions on the ad account were changed or the authorizing user lost access.
- The token simply reached the end of its life — platforms cap how long one can stay valid.
None of these are errors on your side or Advec's; expiring tokens are the platforms working as designed.
How to fix it
- Open Settings → Connections in the app. The affected connection shows a Reconnect required badge.
- Click Reconnect next to it and re-authorize with the platform — same as the original connect flow.
- Monitoring resumes; your campaign selections are preserved.
While a connection is expired, Advec can't read the accounts under it, so they aren't checked and nothing about them can alert you. Advec opens a critical issue for each account it can't read. Reconnect promptly.