"Reconnect required"

You see a reconnect required notification, or a connected ad account shows as needing reconnection. This page explains why it happens and how to fix it in under a minute.

Why this happens

Advec accesses your ad accounts through tokens the platforms issue when you authorize the connection. The platforms expire or revoke these tokens for their own reasons:

• You (or your organization) changed the platform account's password.
• The platform ran a security review or session cleanup.
• Permissions on the ad account were changed or the authorizing user lost access.
• The token simply reached the end of its life — platforms cap how long one can stay valid.

None of these are errors on your side or Advec's; expiring tokens are the platforms working as designed.

How to fix it

1. Open Settings in the app — connected accounts are listed there, and the affected one shows a Reconnect required badge.
2. Click Reconnect next to it and re-authorize in the platform popup — same as the original connect flow.
3. Monitoring resumes; your campaign selections are preserved.