Changes aren't showing up
You made (or know about) a change in an ad account, but it isn't in your Advec feed. Work through these causes in order — they're sorted by how often they're the answer.
1. Advec hasn't checked yet
Advec reads each account's settings on a schedule that depends on your plan. A change made a few minutes ago may simply not have been seen yet. See how fast Advec checks and wait one full interval before digging further.
2. The campaign isn't tracked, or you're looking at a group that excludes it
Advec records every campaign in a connected ad account, so a change is never missed at capture time. But two things narrow what you see:
- Tracked campaigns. If the client's selection has been narrowed (Edit tracked campaigns on the client page), its feed, reporting and digests leave out the other campaigns, and those campaigns don't open issues. Add the campaign to the selection.
- Campaign groups. A campaign group narrows the feed to its own members. Open the client rather than the group, or edit the group's members and tick the campaign (or switch that account to whole account, which also picks up campaigns created later).
Also check that the ad account itself is assigned to the client you are looking at.
3. The connection needs reconnecting
If the account's token has expired, Advec can't read the account. Check the notification bell for a reconnect required notice and reconnect so checks resume.
4. That change type isn't tracked
Advec detects budget, status, bid, targeting, tracking, creative and schedule changes, and changes to an account's status, funding, spend cap and billing. Something outside that list won't produce a change entry. See Understanding change detection for more.
Still stuck?
Email hello@getadvec.com with the client, campaign, and roughly when the change was made, and we'll look at it.