Frequently asked questions
Quick answers to the questions we hear most, about alerts, security, data and your account.
How quickly will I hear about a problem?
It depends on your plan and the check — from every 5 minutes on Agency to hourly on Free. The full table is on What Advec alerts on. Pacing and performance bands run once a day on completed days, and landing page screenshots are daily by default.
Where do alerts go?
To your alert channels: email, Slack or a webhook. Advec creates a verified email channel for your login address when you sign up, and unless you set up per-client rules, every verified channel gets every critical and operational alert. Alerts are sent to channels on Pro and Agency. See Set up alerts.
Will I get spammed?
Advec is built not to:
- One problem is one issue. However many times Advec sees it, repeats attach to the same issue. More than 10 changes in one check of an account become a single Bulk edit issue.
- Only critical and operational issues alert. Ambient issues never do; they wait in the inbox and the digest.
- Operational alerts don't repeat. You get one when the issue opens and one each time it comes back. Only critical alerts repeat, every 5 minutes, until someone acknowledges them.
- Quiet hours hold operational alerts overnight, in the client's time zone. Critical alerts always go out.
- Per-client rules send each client's alerts to the channels you choose, and can mute a tier for a client.
- Small stays quiet. Very small campaigns are capped at operational for stopped delivery and overspend, and performance bands ignore days with too little volume.
See Alert rules and quiet hours.
Does Advec tell me who made a change?
Yes. Advec reads Google Ads change history and Meta's activity log, so each change shows who made it — a person, an automation, or the platform. After a client's first week, a risky change by someone who isn't one of its recognised people moves up a tier. See Understanding change detection.
Can Advec change my ads?
No. Advec only reads your accounts and never makes changes to campaigns, budgets, targeting or ads. Google's consent screen asks for access to manage your Ads accounts because Google Ads has no read-only permission.
How is my ad account access stored?
When you connect an ad platform, the platform issues Advec an access token — Advec never sees or stores your ad platform password. Those tokens are encrypted at rest in our database. When you remove a connection in Settings → Connections, its tokens are deleted. See the privacy policy for the full picture.
Which platforms are supported?
Meta Ads and Google Ads, including Google manager (MCC) accounts. TikTok and Microsoft Ads aren't supported.
What's the difference between plans?
Pro and Agency check more often, send alerts to your channels, and add per-client alert rules, quiet hours, protected groups and monthly budgets. Free checks hourly and doesn't raise stopped-delivery or overspend issues, but you still get the issues inbox, the bell and the digest. Agency adds per-group alert rules and shareable report links. See pricing for plans and prices.
How do I change my password?
Use Forgot your password? on the sign-in page. If you signed up with Google, your identity is managed by Google and there's no Advec password to change.
How do I disconnect an ad account?
Open the client, find the connected account, and click Remove. Monitoring for it stops and its change history stays with the client. To stop Advec using that login altogether — and every account under it — remove the connection in Settings → Connections instead. To cut off access on the platform side, also remove Advec from your Google or Meta account's connected apps.
How do I delete my account and data?
Email hello@getadvec.com from your account email and we'll delete your account and associated data.